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Work Experience

Senior UX Designer | USAA
May 2021 – Present
  • Leads AEM Design System team through the creation and release of new components, design guidance and documentation, and process refinement
  • Applies advanced knowledge and experience in the practice of human-centered design
  • Synthesizes the work of cross functional teams to deliver a unified design vision for complex Member and Employee experiences in a data-informed, agile environment
  • Demonstrates the value of design by building trust-based relationships that influence the alignment of stakeholders across projects, teams, and functions
Senior UX Design Consultant | Slalom
April 2019 – May 2021
  • Lead projects in user-centered design solutions using Design Thinking methodologies
  • Work with development teams and project leadership to define and refine scope
  • Produce wireframes, user flows, IA diagrams and prototypes for web and mobile experiences, manage design assets, and review UI for proper implementation
Lead UX/UI Designer | ConversionPoint Technologies
December 2017 – April 2019
  • Researched and managed projects, providing leadership and direction
  • Began research and initial development of new design system
  • Collaborated with cross-functional team to create solutions that stressed empathy to the user, strived for accessibility, and maintained attention to detail
Creative Director | ThinkSEM
May 2011 – November 2017
  • Curated current and new design services and continually improved capabilities
  • Lead a design team concentrating on web standards and user experience by utilizing analytics, content strategy, and accessibility
  • Used client/team feedback in combination with critical thinking to create the most optimized web experiences possible
  • Created a client focused web theme site that introduced highly valuable capabilities and a new source of revenue for the agency
Front-end Developer | The Lacek Group
December 2010 – May 2011
  • Created microsites, single page sites, and HTML emails for clients such as American Airlines and Enterprise Rent-A-Car with a cohesive interactive design team
  • Worked extensively with testing software (Litmus) to provide support for a multitude of email clients
Web Designer | Globe University
November 2009 – December 2010
  • Designed, developed, and maintained university websites in collaboration with design and IT teams
  • Created wireframes and mock-ups to communicate with internal stakeholders ensuring visual designs met brand and usability standards
  • Worked in .NET environment to bring front-end designs into Sitefinity CMS
Graphic/Web Designer | Lancer Hospitality
May 2008 – November 2009
  • Collaborated with the art director in a fast-paced environment to create print designs including pamphlets, posters, and menus
  • Showed decisiveness and the ability to be a self-starter by pitching, creating, and maintaining connected web experiences for online properties that included a restaurant, child care dining, and ongoing events
Graphic Design Internship | Booz Allen Hamilton
June 2007 – December 2007
  • Worked with internal stakeholders to provide print and digital design deliverables
Sergeant | Wisconsin Army National Guard
August 1998 – August 2008
  • Ultimately worked in a leadership role (88M, 92A) as part of several units
  • Served year-long tour in Operation Iraqi Freedom in support role transporting equipment and personnel from various locations in Iraq back to base in Kuwait

Skillset

Project/Client Consultation, Brand Identity, User Experience Design, Information Architecture, Design Systems, Responsive Website Design, Custom Wordpress Development, Strive for Accessibility, Cross Browser Support/Device Testing, Prototypes, Confident, Open to Critical Feedback

Some Tools I Use

Miro, Balsamiq, Figma, Sketch, InVision, Adobe Creative Suite, Sublime Text, CodeKit, BrowserStack, Zeplin, Hotjar

Education/Achievements

Winona State University
BA in Graphic Design w/ minor in Marketing Continued Training
Online courses, Industry related books & podcasts Military Achievements
Commandant’s Honor List, Army Achievement Medal, Overseas Service Ribbon